Financial Services Authority will require mobile phone calls to be recorded
The FSA consultation paper regarding removing the exemption for mobile phones was recently released on the 18th March. The proposal states that subject to a further three months consultation period, its probable that all company supplied mobile phones that are used in a trading environment will need to be recorded. It is likely that companies will be given twelve months to comply with the new directive. Read the rest of this entry »
Evidential weight and legal admisability of stored electronic information
Would you like single view and search facility of multiple data types including Voice, eMail, Instant Messenger, SMS, Voice, Audio, Video and Files & Folder? Are traders using other communication methods to do trades? Would you like to trace them with peace of mind that all is captured and can be found at a keystroke? Read the rest of this entry »
Semafone
Sinclair Voicenet Ltd have now partnered with Semafone to offer clients truly PCI compliant recording solutions. Semafone is a unique technical solution that delivers secure voice transactions. It tackles card fraud & identity theft in call centres with an innovative approach that keeps your data and your customers’ data secure – thereby protecting your brand, increasing operational flexibility, lowering your costs of compliance and increasing customer satisfaction.
NICE Perform eXpress
NICE Perform eXpress is a cost effective, easy-to-install call recording solution designed to address the unique requirements of small and medium-sized sites.
After worst year ever, IT spending to rebound in 2010 – Gartner
Tech spending in 2009 will be down 5.2% on the previous year but Gartner is predicting a 3.3% bounce in 2010 to $3.3 trillion. However, the market is not expected to recover to 2008 levels before 2012.
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PCI DSS
As recent as March 2009 a call centre worker stole the details of a customer after having his contract ended and plundered thousands of pounds from his credit card account.
Call centres investing in technology
Any IT investment for contact centres is currently focused on enhancing the technology already in place, with 64 per cent of respondents looking at investing to improve their existing systems.
Recording legislation for Banking and Corporate finance
A case, as recent as September this year, saw a major blue chip bank get a £2.45 million fine for failing to report trades properly. The reports are used by the FSA to detect and investigate any market abuse, such as insider trading and market manipulation. The watchdog said it had discovered discrepancies in the company’s data, while reviewing a suspected incident of market abuse by a third party.
